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IT Support Bristol

IT Support in Bristol

Help, I need some IT Support

IT Support in Bristol that enable your business

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Are you Bristol-based and looking for some IT Support?

You are in the right place.

18iT offers a tailored approach to ensuring your IT is taken care of. We do this by listening to your needs and requirements, after all no two businesses are the same.

We support PC and Mac devices along with your software and applications.

We work to best practices, which means you are as safe and secure as possible. We have a finger on the pulse to take the load off your plate, but keeping you informed via reporting.

We want to keep things easy and straightforward, so we ask that you email help@18it.uk to report your issue as this logs the incident on our helpdesk to that our engineers can start to work on the issue.

We can help support your IT

threat-prevention

PC Support

18iT can support your PCs in the office or remotely.

We have a skilled team of support technicians who understand how important your needs are and will get you back on track.

We use secure software to remote onto your PC with you able to see what is happening at each step of the way.

Meaning we can solve the issue in a timely manner. If we can’t resolve it remotely we can schedule an in-person visit.

We track issues with our service desk to ensure that anyone engineer is not a single point of failure and the information is updated in each ticket to allow the team to support you.

All you need to do is email help@18it.uk and we take care of the rest.

We have fixed cost plans or ad-hoc depending on your needs

access-management

Mac Support

18iT can support your Mac devices in the office or remotely.

We have a skilled team of support technicians who understand how important your needs are and will get you back on track.

We use secure software to remote onto your Mac with you able to see what is happening at each step of the way.

Meaning we can solve the issue in a timely manner. If we can’t resolve it remotely we can schedule an in-person visit.

We track issues with our service desk to ensure that anyone engineer is not a single point of failure and the information is updated in each ticket to allow the team to support you.

All you need to do is email help@18it.uk and we take care of the rest.

We have fixed cost plans or ad-hoc depending on your needs

application-control

Mobile Device Support

18iT can support your mobile devices in the office or remotely.

We can support tablets and mobile phones like Apple iPhone and Android devices. Please do get in touch if you have another need and we can confirm if we can support your chosen device.

We have a skilled team of support technicians who understand how important your needs are and will get you back on track.

We track issues with our service desk to ensure that anyone engineer is not a single point of failure and the information is updated in each ticket to allow the team to support you.

All you need to do is email help@18it.uk and we take care of the rest.

We try to solve the issue remotely where possible. However, If we can’t resolve it remotely we can schedule an in-person visit.

We have fixed cost plans or ad-hoc depending on your needs

patch-management

Network Support

There are times or needs where we need to support your network.

Switches, routers, firewalls, we have supported all this and more.

We have a number of clients’ sites that we are able to monitor remotely. We operate within defined parameters with secure ways of working. This helps give peace of mind to clients and demonstrates our ability to balance security with service level.

We track issues with our service desk to ensure that anyone engineer is not a single point of failure and the information is updated in each ticket to allow the team to support you.

All you need to do is email help@18it.uk and we take care of the rest.

email-security

Software Support

We are able to support client’s software and often complete work with the software vendors on their behalf.

This frees up their time but also allows us to add more value to the service offering and ensures that issues are resolved as quickly as possible. We may need to complete NDAs and or letters of authority but these can be completed with ease.

We also have support options for issues relating to Microsoft, or software that we put in place.

We track issues with our service desk to ensure that anyone engineer is not a single point of failure and the information is updated in each ticket to allow the team to support you.

All you need to do is email help@18it.uk and we take care of the rest.

    I Have Some Questions

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    Threat Prevention solutionPrivileged Access Management solutionApplication Control solutionPatch Management solutionEmail Fraud Prevention & Email Security solution

      I Have Some Questions

      What Demo/s are you Interested in? Please tick all that apply.
      Threat Prevention solutionPrivileged Access Management solutionApplication Control solutionPatch Management solutionEmail Fraud Prevention & Email Security solution

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