I’m often asked Why did you set up 18iT?
22Years’ Experience in IT
For me it is an easy one to answer, I like to help others. I like to take a personal approach, I’m interested to hear what you are doing, how you are doing and what challenges you are facing.
It is the reason I found it easy getting started 20+ years ago in my first IT Support role. Being that “go to person” to get things sorted and fixed.
I could see the frustration on people’s faces as they were stopped from completing their jobs and tasks. For me it was about the moment of joy when the issue was resolved, and they were able to get back to the job and task at hand.
This has followed me throughout my career to date, from first line support all the way to working in a Pan-European business that was split across Europe with different cultures, traditions, time zones and language.
So the idea for 18iT was born out of helping others reach their goals
and enabling them to succeed and grow.
18iT will continue to help others succeed and grow by taking a different route to market and coming at the “IT challenge” from a different angle. We are looking to form working partnerships; working with you, understanding your unique business and how the various aspects of your business connect. It’s a process that has many fronts and we look to capture and understand them all enabling your business to be successful.
We are 18iT and we provide the big IT solutions without the big price tag.
We make the complex simple….!
Want to find out how we can take the stress away from your IT?
Why Choose 18iT
We Put You First
We Build Relationships
We Don't Use Jargon
We Provide Solutions
Our Results Speak for Themselves
Paul was part of a larger team that was employed to manage a solution for the IT environment. I was continually impressed with Paul’s organisation and felt that if I had any issues I could directly go to Paul and know that he would get the desired results delivered in a timely fashion.
There is no dead zone anymore, anywhere in the house. Paul has the perfect solutions for anyone struggling with the internet given all the working from home that we now have to do. I spent hours with the ISP trying to work out why my network was so bad but nothing was resolved. In matter of hours Paul worked out all my connected devices, their locations and worked out a plan and wihing a few days installed everything.
Paul has been a great support for many businesses during the pandemic. I can highly recommend him if you are looking for outsourced IT support. He is reliable, has many options to suit your business’ needs.
I told Paul that I was struggling with some of the video calls I was taking and that I had some dead spots in the house, even though I had a strong signal from my router. Once again Paul came up with a fantastic solution and I’ve not had a call dropout since. This is in spite of sometimes having three kids doing online home learning at the same time! Not only have I found Paul’s advice to be second-to-none but so have the various contacts I’ve referred him to. I wouldn’t hesitate to recommend 18iT to fellow business owners, their advice and solutions are fantastic.
With my bounce back loan burning a hole in my pocket I approached Paul about helping me purchase a new macbook Pro.
My old one was struggling, particularly under the weight of the huge animated files I was working with! Paul asked what kit I had and what I was looking for it to do. He had a look at the available options and used his expertise to recommend a great solution and helped setup the machine ready for me to use.
I was struggling to get the best from my internet connection to facilitate professional online meetings with my clients. I contacted Paul to see if he could help and immediately, he had some ideas of what would be best to try. I explained to Paul what my budget was, and he ordered the hardware that he believed would be the best solution for me. After the new hardware was installed, I immediately noticed a significant improvement with the internet distribution around my home. I thoroughly recommend 18it as their knowledge and implementation are first class and really helped me move forward with my business at a difficult time. I would have no hesitation in recommending 18iT to any of my friends or business associates.