The complex made simple

Our Values

Our Culture

Doing IT Differently

Our Values lead to your IT Success

Our values are important to us as we feel they help us to listen to your needs and meet your requirements, enabling you to succeed.

shaking hands - trust in business


Our vision is to build long lasting relationships where our clients are more partners. This is reliant on building trust, being open and honest. Our mission is to create an inclusive approach. There is no “them and us” here, we are in this together.
Reliability in business


Have you ever had an IT related issue that hasn't been resolved as quickly as you need? Our vision is that we are the go-to people when the business has a question, they just reach out to 18iT as if we are viewed as a colleague. Dependable and accessible when needed.
18iT are transparent with all clients


We will be open and transparent with you. We will provide options and solutions to the challenge and not leave you high and dry. Our belief is that your challenges are ours and we work together to resolve them. We don’t shoehorn you into a predefined package we offer flexible options to suit all budgets.
We Adapt and Connect with your Business as you need


Just because we have done something one way before, does not mean it needs to be repeated the same way for you. We listen to your needs and requirements and then craft solutions that meet those needs. Things change and can change quickly within a business. We understand that and will actively support you as needed.
Innovation in IT and thinking of new ways to support businesses


We have to think on our feet. Coming up with solutions to your challenges is an exciting time for us. We need to think outside of the box, sometimes within tight timeframes. We are here to help take the stress and worries away, allowing you to focus on what is important. Or if you have an unusual challenge or requirement, speak to us about how we can provide a solution tailored for you.

Community Value

We believe in the strength of a well supported community, which is why we are always striving to give back where we can. We give support to local charities and we sponsor local sports teams giving back to others. We also invest in the next generation of IT professionals, the more we can share today the better they can help others in the future.