IT Frequently Asked Questions
I’m only a small business, I don’t need to think or worry about cyber threats, who going to attack me?
I have Anti-virus software. Am I protected from ransomware and phishing attacks?
Should I let staff use their own devices?
I think I have a Phising/supicious email what do I need to do?
Do I need antivirus software for my Mac?
Can you fix my email issues?
Is running a manual backup to a USB stick or drive a good idea?
I need to encrypt my hard drive can you help?
I use free software, do I need to be concerned?
Are PC or Apple devices better?
I’m paying for my IT, but have no idea what is covered, or when it needs to renew
M365 / Google Workspace (G-Suite) is automatically backed up as it's already in the cloud right?
I've got M365 home version can you help me to add my new member of staff?
Why do I need to backup M365? It's on the cloud and backed up by Microsoft right?
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Our Results Speak for Themselves
Paul was part of a larger team that was employed to manage a solution for the IT environment. I was continually impressed with Paul’s organisation and felt that if I had any issues I could directly go to Paul and know that he would get the desired results delivered in a timely fashion.
There is no dead zone anymore, anywhere in the house. Paul has the perfect solutions for anyone struggling with the internet given all the working from home that we now have to do. I spent hours with the ISP trying to work out why my network was so bad but nothing was resolved. In matter of hours Paul worked out all my connected devices, their locations and worked out a plan and wihing a few days installed everything.
Paul has been a great support for many businesses during the pandemic. I can highly recommend him if you are looking for outsourced IT support. He is reliable, has many options to suit your business’ needs.
I told Paul that I was struggling with some of the video calls I was taking and that I had some dead spots in the house, even though I had a strong signal from my router. Once again Paul came up with a fantastic solution and I’ve not had a call dropout since. This is in spite of sometimes having three kids doing online home learning at the same time! Not only have I found Paul’s advice to be second-to-none but so have the various contacts I’ve referred him to. I wouldn’t hesitate to recommend 18iT to fellow business owners, their advice and solutions are fantastic.
With my bounce back loan burning a hole in my pocket I approached Paul about helping me purchase a new macbook Pro.
My old one was struggling, particularly under the weight of the huge animated files I was working with! Paul asked what kit I had and what I was looking for it to do. He had a look at the available options and used his expertise to recommend a great solution and helped setup the machine ready for me to use.
I was struggling to get the best from my internet connection to facilitate professional online meetings with my clients. I contacted Paul to see if he could help and immediately, he had some ideas of what would be best to try. I explained to Paul what my budget was, and he ordered the hardware that he believed would be the best solution for me. After the new hardware was installed, I immediately noticed a significant improvement with the internet distribution around my home. I thoroughly recommend 18it as their knowledge and implementation are first class and really helped me move forward with my business at a difficult time. I would have no hesitation in recommending 18iT to any of my friends or business associates.